Q: I’m aware that I am asking a lot of my staff these days. With seemingly no end in sight to the pandemic, how can I let them know how much I value their dedication and their contributions to our mission?

A: The key word in your question is “value.” Everyone wants to feel as if the work they do is valued by their organization and their manager. But—let’s face it—unless they hear it, they probably aren’t sure their efforts are even noticed, much less appreciated.

Start by letting each of your staff members know you value them—and say it just that way. These should be individual conversations that in ordinary times probably would occur in person. But these are not ordinary times, and these conversations in many cases need to take place remotely.

Zoom, Skype, and the other communication platforms have been lifesavers. But I’ve heard compelling stories of how much it can mean to employees when their manager or a leader in their organization takes the time to call them on the phone and ask how they’re doing. There is something very personal and powerful about a one-on-one call to an employee, especially one working remotely.

After you’ve asked how they’re doing, let them know how much you value their work by sharing something specific they’ve done recently that has made an impact. It doesn’t have to be something huge—just something that demonstrates that you understand what they do and how they contribute.

There is something very personal and powerful about a one-on-one call to an employee, especially one working remotely.

Ask if there are ways you or the organization can assist them in doing their job, and listen carefully to their responses. If possible, act on their requests, but if what they ask isn’t workable, let them know why.

Other ways you can let people know you value them:

• Recognize them for a job well done. Use your weekly staff meetings, whether in person or virtual, to thank the people who have made a special effort or achieved a milestone.
• Give them new assignments. Share your confidence in them by inviting them to serve on a task force or join a new team.
• Provide professional development opportunities. Encourage people to take classes, attend virtual seminars, listen to podcasts, and engage in other learning activities on work time. This investment in their skills sends a clear message that you value them and want them to continue to grow.

You are already on the right track by asking this important question. The best way to let your staff know you value them is simple: Say thank you, mean it, and act on it.