LEARNING OBJECTIVES

Associations have the unique ability to enhance the personal and professional lives of individuals in virtually every business sector and industry.  

Because associations are indispensable within the industry, profession, and society, it's vitally important for those working in the profession to have an understanding of their nature and history

Specifically designed for those who are new to the profession or have less than five years of experience in the field, Systems of Volunteer Excellence addresses the basics of volunteer management, specifically as it pertains to membership organizations.

You’ll leave this course with a better understanding of volunteer management and how doing it successfully can ensure a healthy and vibrant organization. Take with you concrete ideas on how to recruit, reward, and retain the volunteers you want and need. 

Course content:

Module 1: Volunteer Structures & Management 

Learning Outcomes: 

• Determine the importance of volunteers 
• Define the relationship between an association’s governance structure and its volunteers 
• Generalize the characteristics of association volunteer 

Module 2: Volunteer Recruitment & Recognition 

Learning Outcomes: 

• Identify characteristics, motivations and needs of volunteers 
• Identify efforts that can be made to recruit motivated and satisfied volunteers 
• Create an environment that will attract and retain volunteers 
• Identify behaviors essential to healthy staff/volunteer relationships  

Module 3: Staff-Volunteer Partnership 

Learning Outcomes: 

• Review the role and responsibility of staff liaison for volunteer groups 
• Identify effective practices for creating volunteer-staff partnership 
   

Leave with a better understanding of the unique nature of associations, how they are organized, how the leadership and management functions work, the value  of members, key principles for working with volunteers, and how your role contributes to the overall success of the organization.

 This course qualifies for 3 CAE credits and takes about 3 hours to complete. 

Earn the Certificate in Association Management!
This course is part of ASAE's Certificate in Association Management, a curated group of courses designed to build a strong understanding in the core functions of association management. Completion of all six courses qualifies you for 17 CAE credits and the certificate, but you can select any number or combination of courses depending on your interests and needs:

• Essential Practices in Association Management
• Systems of Volunteer Excellence 
• Membership Models Development and Engagement
• Operational Excellence in Associations
• Culture and Leadership
• Leading with Ethics and Creating an Ethical Environment

Consider this course the starting point on your association management career path. 

The full certificate bundle of courses is available for purchase now, but please note that the content for the individual courses will be released on a monthly basis starting in September 2023. The first available course will be "Essential Practices in Association Management." 

FEATURED SPEAKERS

• Lowell Aplebaum, FASAE, CAE, CEO, Vista Cova (Lead Instructor)
• Peggy Hoffman, President and Executive Director, Mariner Management & Marketing LLC (Lead Instructor)

POLICIES

Our Guarantee

Our goal is to provide truly exceptional offerings and service, and we won't be happy until you are. If any programs, products, or services of ASAE do not fulfill our promise, we will make the situation right.

Digital Accessibility

The learning platform is compatible with screen readers. All individual courses have available captions and transcripts. If you have requests for additional reasonable accommodations, please email accessibility@asaecenter.org.